1. ADMITTANCE POLICY
Androscoggin Bank Colisee doors will open one hour prior to hockey game time. Doors will open for season ticket holders 2 hours prior to the game. Doors for other events will be indicated on the ticket.
The Androscoggin Bank Colisee welcomes all guests however to ensure guest comfort and accordance with local fire safety laws, only guests with a ticket will be allowed in the arena for all events. For MAINEiacs games everyone over the age of two must have a ticket to enter.
Guests are not allowed to leave the arena and return on the same ticket.
3. OUTSIDE FOOD POLICY
The Androscoggin Bank Colisee does not allow any outside food or beverages into the facility. Guests will be asked to dispose of items in waste receptacle at main entrance of building.
4. ALCOHOL POLICY
Androscoggin Bank Colisee guests are encouraged to drink responsibly. Guests must be 21 years of age or older to purchase and consume alcohol. Proper identification is necessary to purchase any alcoholic beverages and a bracelet must be worn by all those wishing to purchase and consume alcohol. The purchase and sale of alcohol may be discontinued at any time at the discretion of arena management.
Guests will not be allowed to enter the Androscoggin Bank Colisee if they are visibly intoxicated. Drunk and disorderly behavior will result in ejection from the Androscoggin Bank Colisee without refund.
All guests, regardless of age will be required to show I.D.
Limit of two beers sold per transaction.
Alcohol will not be allowed outside the arena.
Alcohol sales will end ten (10) minutes into the 3rd period. (excluding the VIP Suite)
5. ATM MACHINES
An Androscoggin Bank ATM machine is located in the concessions lobby area.
6. CAMERA POLICY
Still cameras are allowed for hockey and some special events. Video and audio recording is prohibited at most special events.
In the case of an emergency, notify any Androscoggin Bank Colisee staff member or uniformed police officer in your area.
8. CANADIAN CURRENCY
Due to conversion rates, Canadian currency will not be accepted at the box office for ticket purchasing or in the concession for food and beverage purchases.
9. GUEST CONDUCT
Androscoggin Bank Colisee fans are the best fans in the state because of their enthusiasm, support, hospitality and sportsmanship. The players, coaches, performers and staff shape the Androscoggin Bank Colisee image. We encourage fans to create a high-energy environment in lending support to the teams and performers while maintaining a family oriented atmosphere.
Rules of Conduct are strictly enforced and there is a ZERO TOLERANCE policy for the following:
Guests using foul or abusive language or gestures.
Guests throwing objects in the arena or on the performance surface.
Guests interfering with other guests' ability to enjoy the game.
Guests wearing obscene or indecent clothing
Guests appearing intoxicated
Guests that enter the performance area or interfere with the progress of the performance or game.
Guests who refuse to show their ticket stub when asked by an arena representative.
Guests who attempt to sit in seats for which they are not properly ticketed.
Those observing other guests violating these policies should report the incident to the nearest Androscoggin Bank Colisee staff member.
10. GUEST COURTESY
The Androscoggin Bank Colisee encourages all guests to act responsibly and be considerate of others. Guests should be sensitive to the behavior of their companions. Please be courteous and restrict movement in the seating area during performances or games. When returning to your seats, please wait for a break in the action before entering the aisles. Thank you for your consideration.
11. GUEST SERVICES
Androscoggin Bank Colisee staff members are available to provide information about the arena and provide assistance to all guests. We value the input of our guests regarding experiences at the Androscoggin Bank Colisee. Please feel to request a comment card at Guest Services booth. Your comments help us to make your visit to the Androscoggin Bank Colisee more enjoyable.
12. LOST AND FOUND
Please proceed to the Box Office to inquire about lost and/or found items.
General parking is available to all of our guests. There is a nominal charge of fro games and events. VIP parking is available to our season ticket holders. Prepaid parking passes can be purchased each year during the season ticket renewal process. Please contact the Androscoggin Bank Colisee for more information on VIP parking passes (207-783-2009).
14. PROHIBITED ITEMS
To ensure that all guest have a safe and enjoyable visit to the Androscoggin Bank Colisee, guests are not permitted to bring the following items into the arena:
Weapons: No weapons are allowed in the arena. Possession of a firearm is strictly forbidden. Possession of such a weapon will result in immediate confiscation, ejection and possible arrest.
Animals (Except assistive animals for people with disabilities.)
Any article of clothing or hat/hard hats with plastic bottles on them.
Bags or backpacks.
Balls of any kind.
Cans, bottles, bottled or boxed liquids.
Confetti or glitter.
Coolers of any kind, including soft pack coolers.
Fireworks or missile-like objects.
Overly large purses.
Sticks, bats or clubs
Please note that all personal belongings will be subject to inspection upon entry into the arena. Prohibited items that are discovered during security inspections must be returned to the owner's vehicle or discarded. Unlawful items that are discovered during inspections are subject to being confiscated and the person in possession of those items is subject to arrest. Ejection from the game will be without refund and may result in the loss of ticket purchasing privileges.
15. PUBLIC ADDRESS ANNOUNCEMENTS
Announcements on the PA system must be limited to medical and police emergencies.
16. RADIOS AND TELEVISIONS
Hand-helds are allowed for hockey games only.
17. RESTROOM FACILITIES
Spacious restrooms with accessible features are located on the first level of the Androscoggin Bank Colisee on both sides of the arena.
18. SMOKING POLICY
Smoking is not permitted in the arena seating area, concession lines or restrooms. During MAINEiacs games. Smoking is only allowed outside in the designated smoking patio area, located at the front corner of the building (Birch Street side). Other events may or may not have a smoking area and guests must abide by the no re-entry rules.
19. NO REFUND OR EXCHANGE POLICY
The Androscoggin Bank Colisée does not refund or exchange tickets unless there is a show cancellation.